Terms of service

TERMS OF SERVICE

Last Updated: November 26, 2025

Welcome to BAFFLE DESIGN. These Terms of Service govern your use of our website at baffle.co.nz and your purchase of products from our store.

1. ACCEPTANCE OF TERMS

By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

2. USE OF WEBSITE

You must be at least 18 years old to make purchases from our store. You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

3. PRODUCTS AND PRICING

  • All product descriptions, images, and prices are subject to change without notice
  • We strive to display accurate product information, but we cannot guarantee that all details are completely accurate or error-free
  • Prices are listed in New Zealand Dollars (NZD) and include GST where applicable
  • We reserve the right to limit quantities of products offered and to refuse service to anyone

4. ORDERS AND PAYMENT

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order for any reason
  • Payment must be received before orders are processed
  • We accept payment through Shopify Payments and other payment methods displayed at checkout

5. SHIPPING AND DELIVERY

  • Shipping costs and delivery times vary based on your location
  • We ship domestically within New Zealand and internationally to select countries
  • Delivery times are estimates and not guaranteed
  • Risk of loss and title for products pass to you upon delivery to the carrier
  • For fragile items such as ceramic products, we take care to package securely, but we are not responsible for damage during shipping unless insurance was purchased

6. RETURNS AND REFUNDS

Please refer to our Refund Policy for detailed information about returns, exchanges, and refunds.

7. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, and designs, is the property of BAFFLE DESIGN and is protected by New Zealand and international copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • BAFFLE DESIGN shall not be liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product
  • We do not warrant that our website will be uninterrupted or error-free

9. INDEMNIFICATION

You agree to indemnify and hold BAFFLE DESIGN harmless from any claims, damages, or expenses arising from your use of our website or violation of these terms.

10. GOVERNING LAW

These Terms of Service are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Zealand.

11. CHANGES TO TERMS

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

12. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

BAFFLE DESIGN
132 Takahe Road
Auckland, 0604
New Zealand
Email: brucehaliday@gmail.com
Phone: +64 21 022 33333